We want you to be completely satisfied with your purchase. If something isn’t right, please review the policy below to guide your return or exchange.

Faulty Items or Change of Mind

  • Faulty or defective goods must be reported to us within 48 hours of delivery for a full refund or exchange including return shipping costs.
  • Reports made after 48 hours may still be accepted, but the customer is responsible for return shipping.
  • For change of mind returns, shipping costs are non-refundable and restocking fees apply (details below).
  • We comply fully with the EU Consumer Rights Directive and all relevant Danish consumer protection laws.

How to Return an Item

  1. Request a Return Authorization
    Email us at info@henriksacsolutions.com to receive a Return Authority (RA) form and number.
  2. Pack Carefully
    Repack the item in original packaging. Ensure safe transit – items damaged due to poor packaging may not be eligible for return.
  3. Label & Ship
    Use the return shipping label provided (if applicable), or return to the address below: Henrik’s AC Solutions
    Tumbøl Bygade 22
    DK-6200 Aabenraa, Denmark
  4. Processing Your Return
    Once received and inspected (within 1–2 business days), we’ll confirm whether your return is approved. You will receive:
    • A refund (via your original payment method), or
    • A credit to your account, or
    • An exchange, depending on your request

Return Window & Fees

Return TypeTimeframeFee
Faulty/defectiveWithin 14 daysNo fee – we cover return shipping
Change of mind (unopened)Within 14 days10% restocking fee (refund), or 0% for store credit
Opened/used itemsWithin 14 days15% restocking fee
Items returned after 14 days15–30 daysMay be accepted with 15% fee
Custom-made items—Non-refundable, unless faulty

Note: All returns must include proof of purchase (receipt, invoice, or order confirmation).

Cancellations

  • Orders can be canceled prior to dispatch for a full refund minus a 4% admin fee.
  • If an order has already been dispatched, the cost of delivery and return shipping will be deducted from your refund.

Incorrect Pricing

In the rare event of a pricing error:

  • We will try to honour the displayed price.
  • If that is not possible, a full refund will be provided if you choose to cancel the order.

Damage in Transit

  • All products are quality-checked before shipment.
  • Please inspect goods on delivery and report any transit damage within 48 hours with photo/video evidence.
  • If the delivery docket is signed as “received in good condition”, liability transfers to the buyer.

Important Notes

  • Goods must be returned complete, including all manuals and accessories.
  • We are not responsible for items lost or damaged during return shipping if sent without our approval or label.
  • For pickup orders, items will be stored for up to 14 days before being considered unclaimed or restocked.

If you have any questions, or you’re unsure if your return meets these conditions, don’t hesitate to contact our customer service team at info@henriksacsolutions.com.